Tread Lite Gear
1 - Do you do custom work?
No im afraid not. Although its something i enjoy i just dont have the time to do it plus its really disruptive to pattern efficiency to start cutting random patterns from the fabric.
2 - What is the dispatch time?
Generally 5 - 7 working days. I know it says in stock but its a stock managed website so i have to enter stock in order that you can buy. The gear is worth the wait!
3 - Id like to add something to my order, can you do this?
No sadly once an order is placed its not possible to edit it so you will need to place a new one. I don't have the time to manually edit or refund partial amounts or consolidate anything. i cant promise to include a new order in the same package as the original as i tend to process things in the order they are received to be fair to all customers. I will try my best if its something that doesn't require making or is quick to make
4 - Where do you post?
I post pretty much everywhere there is a reliable postal system. Overseas orders are capped at a max of £5 no matter what you order and are sent tracked If over £50. Orders under £50 dont come with tracking, but do come with delivery confirmation. Tracking details for international eligible orders (over £50) will be in your dispatch confirmation email. Basic international postage options only come with delivery confirmation.
5 - Ive never heard of you before, is my money safe?
Ive been doing this for 5 years now and no customers have had a bad experience. If you google around you should only find good experiences. Im on ebay (treadlitegear) and have nearly 8000 positive feedbacks. In summary my integrity is important to me and i like happy customers. Happy customers talk about their gear and experiences and as i dont really advertise, word of mouth is my biggest sales driver.
6 - Can i return items i dont like or have a problem with?
Yes of course, i comply fully with relevant retail law. You can return something for any reason if not happy. The only thing that is annoying is if you buy an item designed for a specific item and then push it back to me because it didnt fit something else you hoped it would. I'll still accept it back though :)
7 - My order status says new, Is this normal
Yes perfectly normal. It will stay new until you get your dispatch email
8 - Can you make me a rucksack?
No its not something i can offer but if you are looking for a UK maker then check out Atom Packs
